Firmware Recommendations for Barracuda 7200.11, ES.2 SATA, and DiamondMax 22 Drives

seagate-logoSeagate has isolated a potential firmware issue in a limited number of Barracuda 7200.11 hard drives and related SATA drives based on this product platform, manufactured through December 2008. In some unique circumstances, the data on the hard drives may become inaccessible to the user when the host system is powered on.

While we believe that the vast majority of customers will not experience any disruption related to this issue, as part of our commitment to customer satisfaction, Seagate is offering a free firmware upgrade to proactively address those with potentially affected products.  This new firmware upgrade corrects compatibility issues that occurred with the firmware download provided on our support website on Jan. 16. We regret any inconvenience that the firmware issues have caused our customers.

In the unlikely event your drive is affected and you cannot access your data, the data still resides on the drive and there is no data loss associated with this issue.

A limited number ofSeagate hard drives from the following families could potentially become inaccessible when the host system is powered on:

Barracuda 7200.11
DiamondMax 22
Barracuda ES.2 SATA

Please use the following tools and instructions to determine if you have one of the affected products.  If your drive is affected, we recommend that you update the firmware on the disk drive to prevent this condition.

To identify your drive, retrieve the model number, serial number and firmware revision without removing your drive. There are multiple methods:


Seagate DriveDetect.exe method (recommended)Click here to download Drive Detect: link

When running Drive Detect you will see a screen like this.  Look for the drives that are attached:

seagate-2

  1. In the example above the Drive Name is the same as the Model: ST31500341AS, the serial number is 9VS00J20 and the firmware revision is SD1A.
  2. Device Manager Method : Use Microsoft Windows Device Manager to see the model numbers of your disk drive.
    – Choose Start | Run | type:  devmgmt.msc
    – Click Ok.

    – Expand the Disk Drive branch to see the model numbers:

    seagate-3

  3. Seatools for Windows Method:

After determining your serial, model and firmware revision please attempt to find your model in the following list of affected models. If you have one of these drives you can choose it from the list for model-specific instructions to update the firmware.

Barracuda 7200.11
ST31000340AS
ST3750330AS
ST3750630AS
ST3640330AS
ST3640530AS
ST3500320AS
ST3500620AS
ST3500820AS
ST31500341AS
ST31000333AS
ST3640323AS
ST3640623AS
ST3320613AS
ST3320813AS
ST3160813AS
Barracuda ES.2 SATA
ST31000340NS
ST3750330NS
ST3500320NS
ST3250310NS
DiamondMax 22
STM31000340AS
STM3750330AS
STM3500320AS
STM31000334AS
STM3320614AS
STM3160813AS

If you need assistance updating your firmware you can email us directly at disksupport@seagate.com Please include the following disk drive information: serial number, model number, and current firmware revision.  We will respond to your email request with appropriate instructions.

Source: Seagate

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