Comments on: Hercules eCafe EC-900 netbook now shipping in Europe

By: subzero

subzero — Thu, 25 Feb 2010 13:51:16 +0000

Did you try here: http://ts.hercules.com/eng/

By: Patricia

Patricia — Sun, 21 Feb 2010 07:03:16 +0000

I bought my Hercules Ecafe about 7 months ago
and the battery is no longer charging, so I need a new battery I can not find one on the Internet and trying to find any information from Hercules is impossible. There doesn,t seem to be any customer service Department. Help would be much appreciated.
Thank You
Patricia

By: subzero

subzero — Wed, 12 Aug 2009 08:57:57 +0000

Hmm, interesting…this will be informative for our visitors. Thanks

By: davetech

davetech — Tue, 11 Aug 2009 23:16:01 +0000

This ecafe 900 xp model is a nice unit but does get very HOT and my unit failed in just 2 days

But please note if your machine Fails like mine, even after 2 days all they would offer is a Repair!

10 days collect and return – they also discourage contacting ur retailer and say they will not except the item back.

I guess as most good retailers will Refund or Replace within 30 days. and ecafe is not be keen to do that.

I had a Refund and purchased a Zoostorm

Also the battery take a mamouth ammount of time to charge wheather using it or not around 5 hrs for a full charge.

If there customer servive was better – i would have had a replacment – this was the main reason for refund.

davetech