Microsoft reveals own live tech support web site

Microsoft Corporation has launched a new company live tech support web site that users can rely on 24 hours a day, 7 days a week. The site named AnswerDesk.com has the same name as Microsoft’s in-store help desk and aims to provide “premium” support to those people having problems with Microsoft products.

Help will be provided by personal Answer Tech assistants and users will be able to see their profiles, experience and service history before they choose one. When chosen, the Answer Tech assistant will solve technical issues and will teach users how to use Microsoft products.

Of course none of the help will arrive for free – a virus removal will cost $99, while an hour of training on Microsoft products will set the user back $49.

Microsoft Logo

The site, limited to US customers only, is so new it may not yet have been indexed by Google but Microsoft thinks in advance, having acquired answerdesk.ch, answerdesk.fr, answerdesk.jp, answerdesk.tw, and answersdesk.com. This could mean that international versions of the live tech help web site may arrive soon.

Source: Tomshardware

Related posts

ASUS Introduces new ultra-slim Designo MS Series LCD monitors

ASUS unveiled the brand new ultra-slim Designo MS Series LCD monitors MS246/ 236/ 227/ 226/ 202 to astound users with a perfect combination of exceptional style and picture quality. The design concept behind the Designo MS Series is inspired by the binary state, incorporating a series of...

Razer officially unveils Ouroboros mouse

The Razer Ouroboros gaming mouse was first sighted earlier this year but now Razer has officially unveiled it. The official and final specs are as follows – the mouse measures 116 x 71 x 42 mm for a total weight of 135 grams (115 grams without batteries) and sports an ergonomic design that...

Adata outs microReader ultra-compact memory card reader

Adata's new version 3 ultra-compact micro memory card reader is a convenient solution for transferring data between mobile phones and PCs. The new microReader Ver.3 measures only 15x21x8mm and weights just 3 grams, it utilizes USB 2.0 interface and features a patented one-push card-ejector...

Leave a comment