Microsoft reveals own live tech support web site
Microsoft Corporation has launched a new company live tech support web site that users can rely on 24 hours a day, 7 days a week. The site named AnswerDesk.com has the same name as Microsoft’s in-store help desk and aims to provide “premium” support to those people having problems with Microsoft products.
Help will be provided by personal Answer Tech assistants and users will be able to see their profiles, experience and service history before they choose one. When chosen, the Answer Tech assistant will solve technical issues and will teach users how to use Microsoft products.
Of course none of the help will arrive for free – a virus removal will cost $99, while an hour of training on Microsoft products will set the user back $49.
The site, limited to US customers only, is so new it may not yet have been indexed by Google but Microsoft thinks in advance, having acquired answerdesk.ch, answerdesk.fr, answerdesk.jp, answerdesk.tw, and answersdesk.com. This could mean that international versions of the live tech help web site may arrive soon.