What You Need to Look for in a Managed Service Provider

A Managed IT Service Provider (MSP) is an IT company that remotely manages IT Infrastructure and systems for another organization. Many companies consider hiring an MSP for several reasons. These reasons could include having access to new technologies that they wouldn’t otherwise have access to, receiving specialized expertise and support if they are lacking IT Know-How, or taking advantage of the reduced costs that come from outsourcing rather than hiring specialized employees for their IT Department.

However, when it comes to the level of performance and quality of services offered, not all MSPs are equal. Here are the top qualities you should look for if you are considering a Managed Service Provider for your business.

Technical Expertise

The most obvious quality to look for in a good MSP is great technical expertise. It won’t matter how much they cost or how good at communicating with your company they are if they lack the technical skills needed to manage your IT services and infrastructure. You should search for a provider who is proficient with the technology your business already uses, and who has the highest technical certifications. They should also be able to customize tools to suit your business in particular and help it excel. It’s also a major bonus if they have special partnerships with leading IT vendors that your company can benefit from.


Another quality that is crucial for the MSP you hire to have, is high availability and responsiveness to your requests. For example, they should be able to tell you an estimate of response times for a request at any given time. Furthermore, the company you choose needs to be available at least during your working hours. Better yet, they should be able to offer support around the clock with a certain team dedicated specifically to your business needs. Your MSP should also have the ability to be present on-site or remotely, depending on your preferences and the requirements of the task at hand.

Data Safety

Having a Managed Service Provider who is able to keep your data safe is essential. Your provider should provide regular, automatic backups to company data to a secure location,  preferably to a remote cloud server that is encrypted. It’s essential for your provider to be able to protect your network from hackers and malware through the implementation of consistent security testing, and attack monitoring to make sure your data isn’t compromised. Your MSP must be able to make sure that your network and business data stay safe, confidential, and resistant to tampering.

Optimization of IT Infrastructure

An IT environment that is well-managed streamlines the handling of many tasks with minimal resources. This is because having efficiently run operations allow organizations to focus solely on improving their products and services. The IT Solutions Professionals at https://www.orbissolutionsinc.com/las-vegas-it-services/ stress the importance of having a managed service provider that can optimize infrastructure and provide consistently flawless performance. This leads to increased efficiency and productivity not only in the IT department but also in all business units and departments company-wide.


Another quality to look for in an MSP is reputability. You should look for a service provider who has been around long enough to have built a good reputation. Even though the new company on the block with catchy new ideas and a cheaper cost than other well-established companies may seem tempting to try, unless you know from personal experience that they are worth taking the risk, it would be better to go for a provider who has proven credibility. When choosing any service provider, you should check references and follow up with clients who are already using them to ensure they are knowledgeable, committed, and easy to work with.

Annual IT Budget Planning

A good managed services provider should do more than just manage your IT infrastructure and services. They should also be able to help you plan your technology budget for the future. It’s crucial for them when assisting you with IT planning to be forward-thinking and savvy and of course, with the best interests of your company at heart. Furthermore, they should be able to give you advice on how to save money and improve business efficiency through new technologies that can help your company expand in the long run.

Hiring a competent MSP can make a world of a difference to your business, especially if you don’t already have a specialized IT department that can handle your infrastructure and services. However, hiring the wrong service provider can become more of a burden than an advantage to your company. That’s why it’s important to choose the right provider that suits your business needs and can help optimize your IT services and make your life easier so that you are able to focus on what really matters in your business.