HP quits support for some customers

HP quits support for some customers

If you happen to be an owner of HP equipment read on – this news might be important to you as the US tech company has decided to leave users of older HP equipment behind offering free BIOS updates and other software tools no more.

The final decision of HP has been coming for a long time with HP customers complaining for some time that it is really hard to find BIOS updates and software tools on the tech giant’s web site. Instead of locating the required files and then simply downloading them customers have been asked to supply their serial numbers for a warranty check. If you happen to own a machine that is out of warranty, then you will be denies access to BIOS updates and other software programs.

The new policy will come into full effect starting on February 19, 2014, which means that customers wishing to get such support must have a valid warranty. If it happens that the warranty has expired you can purchase a new warranty – at a cost, of course.

The good news is that the change only covers enterprise products of the company but right now it is not clear whether the change will affect the HP consumer range as well.

Source: HP

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