Microsoft reveals own live tech support web site

Microsoft Corporation has launched a new company live tech support web site that users can rely on 24 hours a day, 7 days a week. The site named AnswerDesk.com has the same name as Microsoft’s in-store help desk and aims to provide “premium” support to those people having problems with Microsoft products.

Help will be provided by personal Answer Tech assistants and users will be able to see their profiles, experience and service history before they choose one. When chosen, the Answer Tech assistant will solve technical issues and will teach users how to use Microsoft products.

Of course none of the help will arrive for free – a virus removal will cost $99, while an hour of training on Microsoft products will set the user back $49.

Microsoft Logo

The site, limited to US customers only, is so new it may not yet have been indexed by Google but Microsoft thinks in advance, having acquired answerdesk.ch, answerdesk.fr, answerdesk.jp, answerdesk.tw, and answersdesk.com. This could mean that international versions of the live tech help web site may arrive soon.

Source: Tomshardware

Related posts

iHealth outs Blood Pressure monitoring system for iPod touch, iPhone, and iPad.

The manufacturer of digital personal healthcare products, iHealth Lab Inc has launched a Blood Pressure Monitoring System compatible with iPhone, iPod touch and iPad,  and allowing users to self-monitor their blood pressure from the convenience of their home, and share the results with friends...

Nintendo Wii U gets long list of game titles

Nintendo Wii U gets long list of game titles

Nintendo appears to have learned its lesson after the launch of the 3DS portable game console and the upcoming Wii U gaming console will get a long list of games on launch day. Here’s what to expect: Aliens: Colonial Marines Assassin’s Creed III Batman: Arkham City Armored Edition Ben...

ZTE announces Grand Era LTE smartphone

ZTE has announced a new smartphone that goes by the name of Grand Era LTE. As the name hints the new ZTE product supports LTE but the unusual thing is it has support for two LTE networks – TD-LTE and LTE FDD. The Grand Era LTE is based on a dual-core 1.5 GHz processor and has...

Leave a comment